1. Scope
This Privacy Policy applies to Crestline Travel Group, a travel brand operated by SoFi Technologies Inc ("we," "our," "us"), and governs how we collect, use, store, and share personal information provided by clients, travel advisors, partners, job applicants, and website visitors. By using our website or engaging our services, you agree to the terms of this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number submitted through contact or inquiry forms
- Travel destination preferences, group size, and date information submitted in booking inquiries
- Professional background and employment history submitted through advisor applications
- Partnership inquiry information submitted by travel agents and advisors
- Payment information when a booking is confirmed (processed through secure third-party payment processors)
We may also collect limited technical information automatically when you visit our website, including browser type, device type, and general geographic region. We do not use tracking cookies for advertising purposes.
3. How We Use Your Information
We use the information you provide to:
- Respond to inquiries and coordinate group travel bookings
- Plan and execute your travel itinerary, including communicating with destination properties and service providers on your behalf
- Process payments and send booking confirmations and itinerary documents
- Maintain group preference profiles for returning clients who have authorized us to do so
- Review and respond to advisor and partnership applications
- Communicate service updates, policy changes, and information relevant to your engagement with us
We do not sell your personal information. We do not share it with third parties for marketing purposes. We share information with destination properties, transportation partners, and other service providers only to the extent necessary to execute your itinerary.
4. Client Travel Discretion
We recognize that group travel arrangements — including destinations, travel companions, and itinerary details — are private matters for many of our clients. All client engagement information is treated with professional discretion. Itinerary details, group composition, and destination information are not shared with any party not directly involved in executing your travel, and are never used for any purpose beyond the coordination of your group's trip.
5. Data Retention
We retain client engagement information for a period of three years following your most recent booking, or for as long as required by applicable law, whichever is longer. Group preference profiles for returning clients are maintained until you request their deletion. Advisor and partnership applications that did not result in an engagement are deleted after 18 months.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To make any such request, contact us at privacy@grandmarqueetravel.pro. We will respond within 30 days.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No data transmission or storage system is completely secure, and we cannot guarantee absolute security. We maintain incident response procedures and will notify affected clients in the event of a data breach that may affect their information.
8. Third-Party Services
Our website does not load third-party advertising scripts, social media tracking pixels, or analytics services that collect personally identifiable information. Any external links from this website are provided for reference only — Crestline Travel Group is not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will post any changes on this page with an updated effective date. For material changes, we will notify active clients by email.
10. Contact
For privacy-related inquiries, contact us at:
- Email: privacy@grandmarqueetravel.pro
- Mail: SoFi Technologies Inc (Crestline Travel Group), 234 1st Street, San Francisco, CA 94105-2624